• Respond promptly to customer inquiries through live chat

• Identify and resolve customer issues efficiently and professionally

• Provide accurate information about products and services

• Document customer interactions and maintain customer records

• Escalate unresolved issues to appropriate teams when necessary

• Manage multiple chat conversations simultaneously

• - Follow up with customers to ensure their issues are resolved

• Strong written communication skills
• Ability to type quickly and accurately
• Proficient in using computers and chat software
• Ability to multitask and manage time effectively
• Strong problem-solving skills
• Excellent customer service skills
• Fluency in English (verbal and written) is essential
• Some roles may require fluency in multiple languages to assist a diverse customer base

• High school diploma or equivalent; college degree preferred
• Some companies may accept equivalent work experience in lieu of formal education

• Competitive salary and incentives
• Career growth and development opportunities
• Training and support